What if my package says delivered but I never got it eBay?
What if my package says delivered but I never got it eBay?
The status says delivered but the package didn’t arrive Missing shipments happen from time to time on eBay. According to eBay rules, you are entitled to a refund or replacement item from the seller unless they have tracking information that confirms the package was delivered.
What do you do when a buyer says item not received but tracking shows delivered?
If a buyer claims that they have not received their item, but the tracking information states that it was delivered, do not jump to the conclusion that the buyer is lying. Send a message to your buyer, provide empathy, and let them know that you will do your best to resolve this dispute for them.
How do I get a refund from item not received?
Options for Buyers with Non-Delivered or Late Goods
- Contact the seller to ask them to redeliver the item. This should be done if the item was never delivered or did not arrive within the expected time.
- Ask the seller for a refund and cancel the order.
- Report the seller to Trading Standards.
What do I do if someone stole my eBay package?
You can contact the police. Package theft is a crime, and the police may be able to help track down the perpetrator, especially if he or she has been especially active in your neighborhood. You can also enter a claim through your renters or homeowners insurance.
Can eBay buyer lying about not receiving item?
Generally speaking, eBay will side with the buyer, often even in the face of evidence that proves the buyer is lying. They get away with stealing your item because they realize that you did not use any tracking or require signature for high-value item.
What happens when you report a buyer on eBay?
If you are the only seller to report this particular buyer then nothing will happen, & it is completely anonymous, the buyer will have no idea you reported them, but it will noted & kept on file, & if more sellers report her then ebay will step in & sometimes ban the buyer, but you will have no notification from ebay …
Who is responsible if eBay item lost in post?
Under eBay’s Money Back Guarantee rules, sellers must take responsibility for missing items unless tracking information proves that the item was delivered correctly. If a seller does not refund a buyer when required, eBay will forcibly take the funds to resolve the situation.
Will eBay refund your money?
What happens when I ask eBay to step in? If you haven’t received an item, we usually refund your money immediately via PayPal. If you received an item that is not as described, or didn’t receive an item at all, the eBay Money Back Guarantee always protects you—even if the seller does not offer returns.
Who is responsible if a package is stolen eBay?
Is the seller responsible if a package is stolen?
Is the Buyer or Seller Responsible For a Lost Package? The short answer is: The seller, which means you, the business owner.
How do I close a Item not received case on eBay?
How to Close an Unpaid Item Case as a Seller
- Wait until the buyer pays or until it’s been 5 days since you opened the case—whichever happens first.
- Sign in to eBay.
- Visit the Resolution Center.
- Under “Your requests and cases,” find the case or request you want to close and click “Take action.”
Is it worth reporting eBay buyer?
You should only report a buyer if you think they’re violating our policies. If there’s a problem with an item you sold, use our resolution processes – you can ask us to step in if you need to.
