How do you analyze Net Promoter scores?
How do you analyze Net Promoter scores? Finally, the NPS score is calculated by subtracting the number of Detractors from Promoters (Passives are always excluded). For example, if 20% of respondents are Detractors, 30% are Passives, and 50% are Promoters, the NPS score is 50 – 20 = 30. Can NPS be stat tested? The […]