What is a Freshservice?
What is a Freshservice?
Freshservice is a cloud-based IT Help Desk and service management solution that enables organizations to simplify their IT operations. The solution offers features that include a ticketing system, self-service portal and knowledge-base.
Who makes Freshservice?
Freshworks Inc.
Freshworks Inc. is the parent company behind the suite of products which includes Freshdesk, Freshservice, Freshsales.
Is Freshservice ITIL compliant?
Process alignment – Freshservice is aligned with ITIL best practices and ITIL processes such as incident, problem, change, release and asset management are available for you. Configure these processes based on your business needs and maturity.
Where is Freshservice based?
Employee Growth
| Type | Subsidiary |
|---|---|
| HQ | San Mateo, CA, US |
| Founded | 2010 |
| Website | freshservice.com |
| Cybersecurity rating | CMore |
What is Freshservice discovery agent?
The Freshservice Discovery Agent is a lightweight application that can be installed in your Windows, Mac or Linux computers to track these assets and continuously update information about these machines in real time.
How many customers does Freshservice have?
80,000 customers
The company has over 80,000 customers around the world including 3M, Honda, Bridgestone, Hugo Boss, University of Pennsylvania, Toshiba and Cisco.
Is Freshservice secure?
Security. The security options in Freshservice are the same as those in Freshdesk, unsurprisingly. By default, all web communications are made via SSL (Secure Sockets Layer), and you can implement SSO (Single Sign-On) for agents.
Is Freshservice part of Freshworks?
Freshservice is part of the Freshworks product family, whose products include Freshdesk Customer Support Software, Freshsales CRM Software etc. – with more than 150000 businesses worldwide, including Cisco, Honda, 3M, The Atlantic, and QuizUp.
Who owns Freshworks?
Girish Mathrubootham
Girish Mathrubootham, founder and CEO of Freshworks. When Girish Mathrubootham cofounded cloud services firm Freshdesk in the southern Indian city of Chennai in 2010, he knew exactly what he was aiming for: “We wanted to go big or go home,” he disclosed to Forbes in a 2019 interview that now seems prescient.
Is Freshservice and freshdesk the same company?
Are Freshservice and Freshdesk the same? No, they aren’t. Freshservice is built as an IT-support tool, whereas Freshdesk is a customer service solution. Freshdesk helps you track and resolve customer issues while using your product or service.
What is discovery agent?
Discovery agents retrieve information about devices in the network. They also report on new devices by finding new connections when investigating device connectivity. Discovery agents are used for specialized tasks.
What is Freshservice probe?
The Freshservice Probe is a Windows application that can be installed on any workstation or laptop in your network. Once installed, it will be able to scan through all kinds of computers (including those running on Mac OS X or Linux), network routers, switches and other devices like printers, etc.
Why choose FreshService for ITSM?
“If another organization is frustrated with their current ITSM tool and wants a breath of fresh air, then Freshservice is there ready and waiting.” “We’ve seen infinite improvements in our service desk with Freshservice. Being an evidence-based business, Freshservice helps us drive intelligent decisions by letting us track data.”
How has FreshService improved your service desk?
“We’ve seen infinite improvements in our service desk with Freshservice. Being an evidence-based business, Freshservice helps us drive intelligent decisions by letting us track data.” “If you want to organize the work well, transparency and structure is a prerequisite. Freshservice offers us that transparency.
How can FreshService help your ITIL aligned service desk?
Freshservice cloud based IT service management software with automated asset management features can turn your chaotic ticketing system to ITIL aligned service desk. M&C Saatchi replaced an existing ITSM tool with Freshservice, and saw improved service quality and a 300% increase in self-service use.
