Other

What is WatchGuard live security service?

author 0

What is WatchGuard live security service?

LiveSecurity Service gives you the backup you need, starting with an initial LiveSecurity subscription that supports you from the moment you activate your WatchGuard appliance. “WatchGuard. customer support is. head and shoulders. above the rest.”

How do I check my WatchGuard subscription?

To see the status of Subscription Services, from Firebox System Manager:

  1. Start Firebox System Manager.
  2. Select the Subscription Services tab. The status of the installed subscription services appears.

How do I get the WatchGuard feature key?

Manually Add or Remove a Feature Key

  1. Log in with your WatchGuard account user name and password.
  2. Click Support Center in the Partner portal.
  3. On the Support Center Home page, click My WatchGuard > Manage Products.
  4. In the list of products, select your device.
  5. On the Product Details page, click Get your feature key.

How do I get the feature key in WatchGuard?

How do I change my WatchGuard license key?

Go to https://www.watchguard.com/ and log in with your WatchGuard account user name and password.

  1. On the Support Center Home page, scroll down to the Manage Your Products section.
  2. In the Activate Product text box, type or paste your license key.
  3. Click Go.
  4. Click Continue.

How do I use WatchGuard feature key?

Log in with your WatchGuard account user name and password. Click Support Center in the Partner portal….Manually Update the Feature Key

  1. Click Browse and find the feature key file. Or, copy the text of the feature key file and click Paste to insert it in the text box.
  2. Click OK.
  3. Click OK.
  4. Save the Configuration File.

What is the WatchGuard support service subscription?

The support service subscription is identified in the feature key by the old name for WatchGuard support, LiveSecurity Service. Your support subscription gives you access to technical support, software updates, and feature enhancements. It also extends the hardware warranty of your WatchGuard device and provides advance hardware replacement.

How can WatchGuard help your business?

WatchGuard technicians can provide comprehensive assistance with installation and configuration. Browse the available Support options to make sure your business has the right level of support. Extended support services include Professional Services, Remote Installation, and hardware upgrade options.

What is the difference between WatchGuard basic and Total Security?

WatchGuard also offers 1-, and 3-year Basic and Total Security subscriptions to unlock industry leading security services, support for the term of the subscription, and advanced hardware replacement. For users that may need a higher level of Support, Total Security includes Gold level support that offers a higher priority to your support case.

What is the difference between WatchGuard platinum support and WatchGuard support?

WatchGuard offers an additional support program for businesses that have more complex support environments. Platinum Support is an account-wide support upgrade.

author

Back to Top