Common questions

How do I get my OCBC OTP?

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How do I get my OCBC OTP?

Yes, you can generate an OTP manually. Launch the OCBC Mobile Banking app > “More Services” > “OneToken” > “One Time Password”. A manual OTP will be generated.

How do I reset my OCBC OTP?

  1. Step 1: Log in with your access code and PIN or fingerprint ID. On mobile app.
  2. Step 2: Navigate to “Reset ATM/debit card PIN”
  3. Step 3: Select the existing card that you would like to reset the PIN for.
  4. Step 4: Enter your new 6-digit PIN and tap on “Submit”
  5. Step 5: Enter the OTP sent to you via SMS and you’re done!

How do I get my OCBC credit card PIN?

You can apply for reissuance of pin via ATM or fill in a form. If you cannot remember your access code, please call OCBC’s 24-hour hotline at 1800 363 3333 to check.

How do I activate OTP online?

3. How to get OTP code

  1. You can get OTP code by using the Quickteller App. After launching the application, press the “Generate Safetoken” button.
  2. You can send a USSD code by inputting the “*322*0#” combination into your phone.
  3. You can receive all your OTP on your email.

What is OCBC one touch?

What is OCBC OneTouch™? Leveraging on Apple’s Touch ID and Android’s Fingerprint Authentication technology, OCBC OneTouch™ allows customers an easy, quick and secure access to view their account information using fingerprint recognition, without the need to log in to mobile banking.

How do I change my OCBC password?

  1. Log in using your Access Code and PIN.
  2. Click on Customer Service at the top menu > Online Banking settings > Change Access Code.
  3. Key in your new Access Code and click ‘Submit’
  4. To complete your request, use OneToken, or key in the OTP from your mobile phone/hardware token. Use your new Access Code to log in from now.

How do I reset my credit card PIN?

Changing your Credit Card PIN through your Net Banking Account:

  1. Step 1: Login to your net banking account.
  2. Step 2: Click on “credit card options”
  3. Step 3: Click on “Change PIN”.
  4. Step 4: The bank will then send you an OTP to your registered mobile number.
  5. Step 5: Enter the OTP and click on “continue”.

How do I change my OCBC online banking password?

Via Internet Banking:

  1. Go to ocbc.com/reset.
  2. Fill in the online form with the following details:
  3. Under the drop down menu, select “Reset Online Banking PIN”, and click “Next”.
  4. Click on “Accept” after reading the Terms and Conditions.
  5. Enter your new 6-digit Online Banking PIN and click “Submit”.

How do I find out my PIN number for my credit card?

Search the card issuer’s online banking website or app for information about your credit card PIN. Contact your issuer: You can also call your credit card company to ask about your PIN. While it probably won’t tell you your PIN over the phone, you may be able to request a new one.

How to generate one time password (OTP) for OCBC internet banking?

1 Log in to your Internet Banking on your laptop / desktop 2 Login authorisation prompt will appear, simply click on “Alternatively, you may generate an OTP manually on your mobile device 3 On your mobile device, go to OCBC Mobile Banking app 4 At the login page, click “More Services” > OneToken > One Time Password

How do I Activate my OCBC mobile banking card?

Here is how to do it: Launch the OCBC mobile banking application and log into your account using your access code and PIN. Select the menu on the left side of the screen and click on Card Services. Select Activate credit/debit card and key in the 6-digit one-time password you receive.

How do I withdraw money from OCBC online banking overseas?

Login with your OCBC Online BankingAccess Code and PIN. Select “Customer Service”> Overseas card use. Key in the OTP (One-time Password). Under the Overseas ATM withdrawalscolumn, check/uncheck the box for the relevant card.

How do I activate OCBC Onelook™/OneTouch™?

Access via OCBC OneLook™/OneTouch™ is only possible with identification via fingerprint or facial recognition, which is unique to you. You will need to do a one-time activation with your OCBC Online Banking Access Code, PIN and OTP to start using the service. Further, the service can only be activated on one device at a time.

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