How does Arlie Hochschild define emotional labor?
How does Arlie Hochschild define emotional labor?
The phrase “emotional labor” was actually coined by sociologist Arlie Hochschild in her 1983 book The Managed Heart: Commercialization of Human Feeling, and refers to “a situation where the way a person manages his or her emotions is regulated by a work-related entity in order to shape the state of mind of another …
What is emotional labor Hochschild?
By definition (Hochschild, 1983, The Managed Heart), emotional labor refers to regulating or managing emotional expressions with others as part of one’s professional work role.
What are Hochschild’s main arguments?
Hochschild uses an interactionist perspective, although one that makes emotions and feeling a central focus of her study. She argues that emotions are social and can act as signals concerning the relation between the environment and the self.
What is emotional labor theory?
Emotional labor is a concept coined by sociologist Arlie Hochschild in her famous book, The Managed Heart (1983). Emotional labor occurs when employees introduce or suppress emotions in order to portray themselves in a certain light that, in turn, produces a wanted state of mind in another.
What causes emotional Labour?
Emotional labor is generally defined as the act of expressing organizationally desired emotion during the service transactions, and is caused by the difference between the actual emotional state experienced by the employee and the emotional expression required by the organization’s emotional expression norms for …
What is emotional labor at home?
“Emotional labor is the process [of] managing and regulating your own feelings in order to perform a task,” California-based therapist Alyssa Mancao, LSCW, recently told mbg. “In these situations, the tasks at hand are to listen, provide support, and problem-solve depending on what the asker is looking for.
What is the difference between emotion work and emotional Labour?
Emotion work has use value and occurs in situations in which people choose to regulate their emotions for their own non-compensated benefit (e.g., in their interactions with family and friends). By contrast, emotional labor has exchange value because it is traded and performed for a wage.
Why is emotional labor Bad?
Emotional labor has been linked to various job-related negative behaviors and adverse health outcomes, such as job dissatisfaction, loss of memory, depersonalization, job stress, hypertension, heart disease, emotional exhaustion, and burnout,8 and has even been shown to exacerbate cancer.
What are the four components of emotional labor?
There is a relatively wide consensus on the key components of emotional labor and their relationships. These components include affective events, display rules, emotion-rule dissonance, emotion regulation strategies, and genuine and fake emotional displays.
How can I stop emotional labor?
Feel like emotional labor may be taking a toll on your job satisfaction? Try these six ways of managing it:
- Don’t belittle its importance.
- Recognize the efforts of others.
- Require fairness.
- Resist bottling up feelings.
- Take care of yourself.
- Look for flexible arrangements.
- Browse Open Flexible Jobs.
What does emotional labor look like?
Initiating difficult conversations, managing children’s schedules, remembering to send birthday and holiday cards to relatives, and asking for help (sometimes repeatedly) emptying the dishwasher: These are all examples of emotional labor, as it is commonly defined today.
How do you fix emotional labor?
https://www.youtube.com/watch?v=dFzl3vTqGTs
