How do you give a supervisor access in UCCX?
How do you give a supervisor access in UCCX?
As a summary:
- You can assign the Administrator Capability rights for users. from Tools – User Management – User View.
- You can assign the Supervisor Capability for the user and. the agent capability from the Tools – User Management – User View.
- Lastly, we can use the agent login ID to login to.
What is a Csq Cisco?
Contact Service Queue (CSQ)-based routing—CSQs are entities that route calls to your resources (agents). When an agent becomes available to take a call, the system chooses a queued call from one of the CSQs whose resource pool includes the agent, and routes that call to that agent.
What is Resource Group in UCCX?
Resource groups are a static group of agents that can be assigned to one or more queues. Queues can be configured to route based on a number of functions based on the agent’s skill level, high to low, low to high, and based on weighting. In UCCX, skills are a simple text tag, and a skill level from 1 to 10.
What is RMCM?
RMCM. Radioman Master Chief Petty Officer.
What is Jtapi user in UCCX?
UCCX opens connection to CTI Manager for both JTAPI and RMCM user. This logical connection is called provider. P1 JTAPI call events are the call events for Provider 1 (P1), which is known as the JTAPI provider. The JTAPI provider observes calls on CTI Route Points and Ports.
What does Cisco UCCX stand for?
Cisco Unified Contact Center Express
Cisco Unified Contact Center Express (UCCX) is a “contact center in a box” that provides a secure and easy to deploy customer interaction management solution for up to 400 agents. Unified CCX provides options to address multiple contact center functional areas such as: Inbound voice.
What is Csq in call center?
Contact Services Queue Statistics Report The CSQ Statistics Report is accessed from Home tab of Cisco Finesse Desktop. The report shows the number of calls waiting in queue and longest call in queue.
How do I monitor csqs from the unified CCX Supervisor web page?
To monitor CSQs from the Unified CCX Supervisor web page, perform the following steps: Select Tools > Plug-ins from the Unified CCX Administration menu bar. Click the Cisco Unified CCX Desktop Suites hyperlink. Click the View CSQ hyperlink to view allowed CSQs.
What are the different types of Supervisors in ununified CCX?
Unified CCX provides three types of supervisors: Application Supervisor: A basic supervisor role applicable to a Unified CCX Application server without a Unified CCX license. An application supervisor can only view reports. ACD Supervisor: A supervisor with an agent role.
What is Cisco uccx?
Unified Contact Center Express (UCCX) is the solution for small to medium (up to 400 agents) call centers in Cisco’s Unified Communications suite. It runs on the same UCOS platform that Unified Communications Manager and Unity Connection run on, the initial install is identical.
How do I get the Cisco Unified CCX setup result?
From Cisco Unified CM Users, select CCXAdministrator (the username you had created in CUCM for UCCX Login shown in the initial steps above) and click on the Left Arrow key to move it to Cisco Unified CCX Administrator. Click on Finish. Once Finished, you will see Cisco Unified CCX Setup Result Information page:
