Is Tui contact number free?
Is Tui contact number free?
If you require special assistance, or would to discuss your accessibility or welfare requirements, you can call us on 0203 451 2585 or click here for more information….Opening times:
| Monday – Friday | 09.00 – 19.00 |
|---|---|
| Saturday | 09.00 – 17.00 |
| Sunday | 10.00 – 17.00 |
How do I get in touch with TUI?
You can call 0203 451 2688 between 9am and 7pm Monday to Friday, 9am and 5pm on Saturday and 10am and 5pm on Sunday. IF YOU HAVE A TUI TOURS BOOKING: Please give our dedicated TUI Tours team a call on 0203 451 2940. Please use the numbers above to contact us, rather than any other that you might see online.
How do I make an official complaint to Tui?
You can also submit your complaint to TUI directly or call 0203 451 2699.
How do I get in touch with TUI on the phone?
Holidays booked with TUI Contact Centre: Please call 0203 451 2688. Cruise holidays: Please call 0203 451 2682. Twin centre holidays: Please call 0203 451 2688.
How long do TUI refunds take?
Each refund needs to be processed manually and can take up to 14 days. If you would prefer to use your Refund Credit please see further information on our regularly updated FAQs.
Can I get a refund on my Tui holiday?
You can use your refund credit to book an alternative holiday, or to pay for an existing booking on any TUI, First Choice, Marella Cruises or TUI River Cruises package holiday. If your new arrangements cost less than your refund credit, you’ll receive a refund for any outstanding refund credit balance.
How do I get in touch with TUI about my refund?
If customers do need to request a refund before receiving their refund credit email, they can contact us via 0203 451 2868 between 9am and 7pm from Monday to Friday. For customers who paid their holiday in cash, our finance team will call them to take their bank details.
How do I make a complaint about a holiday?
6 essential tips on how to make a holiday complaint
- 1: Don’t wait until you come home. A man making a complaint over the phone in a hotel lobby (Dreamstime)
- 2: Take to social media.
- 3: Jot down notes.
- 4: Write to a member of a travel trade organisation.
- 5: Tell the airline.
- 6: Know what you want the outcome to be.
Is Tui a UK company?
TUI Travel PLC was a British leisure travel group headquartered in Crawley, West Sussex. The company was formed on 3 September 2007 by the merger of First Choice Holidays PLC and the Tourism Division of TUI AG, which owned 56.4%. The company operated in 180 countries and claimed 30 million customers.
Why is Thomson now called Tui?
It became part of a German conglomerate, Preussag, in 2000. That firm, which was formerly the Prussian Mining and Metallurgical Company, itself rebranded in 2002 as TUI — short for Touristik Union International.
Can I cancel TUI holiday online?
If you have booked one of the following holidays, you have to contact TUI directly (over the phone or through their website). You cannot cancel these online through your account.
