How do I make a complaint to Southern Rail?
How do I make a complaint to Southern Rail?
Southern Rail complaints contacts
- Visit Customer Services.
- Call Customer Services on 03451 27 29 20.
- Email Customer Services on [email protected].
- Email Charles Horton (CEO) on [email protected].
- Call Customer Services on 0345 026 4700.
Are you allowed to bring bikes on trains?
Yes, you can. Although the types of bikes allowed on trains can vary. Fully folding bicycles are allowed on all trains without restrictions or reservations. Reservations are sometimes required for full-size bicycles on certain services, and there are also restrictions on Peak-time travel.
What time can bikes go on trains?
You can take a non-folding bicycle on all trains except those travelling between 08:00-10:00 and 16:30-18:30 Monday-Friday.
How do I book my bike on a train UK?
National Rail (UK)
- If you’ve already got a booking and you’d like to add a bike space, you can do so by contacting us.
- If you’re making a new booking and you’re planning to bring a bike with you, call us on 0871 244 1545 (Calls cost 13p a minute plus your phone company’s access charge.
Can I bring bicycle on MRT?
Yes, you are allowed to push your PMD/bicycle in the train stations if it remains folded.
Can you bring bikes on tube?
In summary: Folded bicycles can be taken free of charge on the tube at all times. Non-folding bicycles can be taken free of charge on some sections of the tube outside peak times. Peak times are 07.30 – 09.30 and 16.00 – 19.00, Monday to Friday, except for public holidays.
How do I claim a refund for a delayed train?
How to get Refund if Train Late More than 3 hrs?
- Train Late More Than 3 hours and Passenger Not Travelled.
- TDR shall be filed before the actual departure of the train for availing Full Refund.
- If PRS counter Ticket, Surrender your ticket at journey commencing station & get refund from the counter.
How do I get a refund for a delayed train?
You can claim compensation by visiting the train company’s website – most have online forms you can use. You’ll probably need to upload a picture of your ticket. You can write them a letter if you’d prefer. You’ll need to give details of your journey, and send your original tickets.
Can I bring a cycle on board the train?
But if you want to bring a regular cycle on board, there are some restrictions you should know about. If you have a fully folding cycle, you’re welcome to bring it on board any of our trains. Just be sure to fold and carry your bike before going through the ticket gates.
Can I take a folding bike on board the train?
If you have a fully folding cycle, you’re welcome to bring it on board any of our trains. Just be sure to fold and carry your bike before going through the ticket gates. Please note that by fully folding, we mean a cycle that has small wheels and folds in more than one place.
What is southeastern’s cycle parking policy?
At selected stations, Southeastern has introduced additional secure cycle parking within hubs with restricted access limited to users who register for the service. The hubs are fully enclosed and have dedicated lighting and CCTV and a guaranteed space for your cycle. These following Southeastern operated stations have secure cycle hubs:
Can I take my bike on the train or bus?
Most of our stations have bike racks or lockers. For full details, check our station information. If your train is cancelled you won’t be able to carry your bike onto a replacement bus service.However, you might be able to fit a folding bike in the luggage area if there’s enough space.
https://www.youtube.com/watch?v=Q9M1dJ_gxjg
