How do I train my front office staff?

How do I train my front office staff?

Here are five training tips you can implement to boost your front-desk staff’s customer service satisfaction scores:

1. Put patients first!
2. Document your expectations.
3. Make HIPAA a top priority.
4. Diffuse angry patients.
5. Implement time management strategies.

What do I need to know about working front desk at a hotel?

Learn About Being a Hotel Front Desk Clerk

• Taking calls from guests staying at the hotel as well as external customers.
• Scheduling and modifying guest room reservations and other accommodations.
• Assigning guests to their rooms and distributing hotel room keys.

What are criteria of a good front office staff in hotel?

Not only is it important for hotel front desk clerks to be able to communicate effectively, they also need to be jovial, upbeat, attentive, precise, levelheaded, trustworthy and outgoing. The goal of a front desk clerk is to help make a guest’s experience as relaxed and comfortable as possible.

How do I train my front desk receptionist?

Carefully supervised receptionist training is key to a positive front-desk experience for customers and vendors.

1. Discuss the receptionist position’s value.
2. Provide the receptionist with company literature.
3. Discuss general receptionist job tasks.
4. Review each job task with the receptionist.

What are the duties of a hotel front desk clerk?

Hotel Front Desk Clerks have the following responsibilities:

• Check in customers using computer programs and equipment and provide guests with directions to their room.
• Inform customers of all on-site amenities and any relevant information that is needed to use them.
• Handle and resolve guest complaints.

What are the activities of front office?

Front Office Operations

• Interacting with the guests to handle request for an accommodation.
• Checking accommodation availability and assigning it to the guest.
• Collecting detail information while guest registration.
• Creating a guest’s account with the FO accounting system.
• Issuing accommodation keys to the guest.

What are the four primary activities of the front office operation?

Traditional Front Office functions include reservation, registration, room and rate assignment, guest services, room status, maintenance and settlement of the guest account, and creation of guest history records.

What are the most important skills and qualities needed to be a hotel receptionist front office agent?

To become a Hotel Receptionist, you’ll need to have:

• clear speech.
• a polite manner.
• a high standard of personal presentation.
• excellent verbal and written communication skills.
• a good telephone manner.
• customer service skills, patience and tact.
• the ability to be calm and well organised, even when working under pressure.

How can you be an efficient and effective front office staff?

In summary, the five points that will help you to achieve a powerful front office staff are to (1) hire the right people and make sure they’re in the right position, (2) ensure effective, consistent training of those individuals, (3) provide those individuals with the recognition and incentives they need to maintain …

What are the best qualifications qualities of a front office staff should have?

5 Essential Characteristics of a Good Front Desk Officer

• Friendly Attitude. At the front desk, it is important to have a person who is genuinely good-natured—not someone with a fake smile.
• Strong Attention to Detail. The front desk takes a certain amount of care.
• Ability to Multitask.
• Discretion.
• Team Player.

Which is the best book for front office management in Delhi?

Hotel Front Office Training Manual – Sudhir Andrews – Tata Mc Graw Hill Publishers, New Delhi. 2. Front Office Management – S.K.Bhatnagar, Frank Brothers Co Ltd., Daryaganj, New Delhi. 3. The Hotel Receptionist – Grace Paige and Jane Paige ELBS Publications 4.

What is Unit 2 of front office?

Unit – II : Organization of Front Office Department, various Departments in Front Office and its importance, staff organization of Front Office Department, Job description of various staff in Front Office Department, Different types of Tariff and Plan.

What are the different areas of service in a hotel?

Front Desk, Reception, Cashier, Reservation, Bell Desk, Concierge, Travel Desk etc. Collection of Staff Training Document for the Food and Beverage Service Department. Banquet, Bar, Coffee Shop, Restaurant, Service Types, Events etc.

How do you write a street guide for a hotel?

1. Give street names. □ □ □ 2. Use right, left, and straight directions rather than north, south, etc. □ □ □ 3. Describe any security concerns if guests are walking. □ □ □ C. Handling mail, voice mail, messages, incoming faxes.