How do you answer a call on an Avaya One X agent?
How do you answer a call on an Avaya One X agent?
To answer a call: • If Auto-Answer is in effect, wait for the confirmation tone. If Auto-Answer or Auto Accept option are not in effect, click Call Answer icon in the voice interaction to answer/accept the call manually. 2. If an agent greeting is in use, wait for it to finish playing.
How do you call on Avaya One X?
Avaya one-X Communicator requires VPN connection, please refer to the IT Service Desk page for more information. To make a phone call, firstly press the Place Call button, then press Show Dialpad button, and use the dialpad to enter the telephone number you want to dial. Press the Mute button to mute your microphone.
How does Avaya agent work?
Avaya one-X Agent supports agents working in the contact center and for agents working remotely from the contact center. Agents working remotely from the contact center can connect to a Communication Manager through an Internet connection and receive calls, as if they were present at the contact center.
How do I turn on auto answer on Avaya?
To enable auto answer on a station, use the change station n command where n is the station number. On page 2 of the STATION screen, set the auto answer field to one of the following values: all : Enter all to allow ACD and non-ACD calls terminated to an idle station to be cut through immediately.
How do I transfer calls on my Avaya Softphone?
How to Use the Avaya Softphone
- Click the Microphone button to mute yourself.
- Click the Underlined Handset button to place the call on hold.
- Click the Handset with Arrow button to transfer the call to another line.
- Click the Red Handset button to end the call.
How do you conference call on Avaya Softphone?
Set Up A Conference Call
- From the Phone screen, select your active call.
- Press Conf.
- Dial the telephone number, or call the person from the contacts list or the History list.
- Press Join when the person answers the call.
- To add another person, press Add and repeat Steps 3 to 4.
What is Avaya Agent desktop?
Avaya Agent for Desktop is a contact center agent client application. As an agent, you can use Avaya Agent for Desktop for handling incoming and outgoing calls, changing work states, and managing other UI controls. As an administrator, you can manage Avaya Agent for Desktop configurations and settings.
What is Avaya Agent for desktop?
