How does securus eMessaging work?
How does securus eMessaging work?
With eMessaging you can Messages are sent and received from your eMessaging inbox from this website or on the Securus mobile app. eMessages are paid for by purchasing a book of ‘stamps’. Find your incarcerated individual, purchase a book of stamps and start writing your message.
Why can’t I receive collect calls?
A common reason someone cannot receive a call from their inmate is because they only have a cell phone, and cell phones cannot receive collect calls. Other problems people run into are not realizing they have collect calls blocked through their telephone service provider.
How do I answer a collect call from jail?
Collect phone calls are the default calling option from jails served by Pay Tel. If you currently use a cell phone, VoIP phone, these carriers do not allow inmate collect calls to be billed to your number, making it necessary for you to establish an account with Pay Tel in order to accept phone calls from the jail.
What kind of pictures can you send on Securus?
If your message, photo, or VideoGram violates the facility policy no refunds are given for the stamps used – just like a US postal mail rejection at a facility, postage is not refunded. What kind of photo file types can be sent? Photos in the format of jpg, jpeg and . png are permitted.
How long does Securus take to approve?
When will my home user account be approved? o New user accounts are typically approved within 24 hours.
How do I add money to my securus account?
To request a refund, the Direct Bill account holder must call Securus at 1-800-844-6591….Terms and Conditions ×
| Funding Method | Payment Address | Payment Processing Fee* |
|---|---|---|
| Web | www.securustech.net | Up to $3.00 Visa or MasterCard |
| IVR | 1-800-844-6591 | Up to $3.00 Visa or MasterCard |
| CSR | 1-800-844-6591 | Up to $5.95 Visa or MasterCard |
How do I open a securus account?
Opening an AdvanceConnect™ Account with Securus is easy:
- Our most popular is AdvanceConnect™ which is a prepaid calling account.
- You can add multiple phone numbers to your account so you can be reached wherever you are.
- To get started click HERE.
- Click “Sign Up”
- Enter your email address.
- Confirm your email address.
Can you talk to an inmate on Securus?
Besides phone calls, Securus enables video calls on phones, tablets, and PCs. You should also bear in mind that you won’t be able to talk to inmates whenever you wish. Depending on the facility’s rules and regulations, there are scheduled slots for phone calls.
Can I receive calls from an incarcerated person?
You are able to receive calls from an incarcerated individual as long as funds are available in your account. You can add multiple phone numbers to your account so your loved one can reach your home phone, work phone, cell phone, other relatives, neighbors, friends, etc. Calls will connect to cell phones (subject to facility restrictions).
What is Securus video visitation and how does it work?
Securus Video Visitation is a fully web-based visitation system that allows friends, family members, attorneys, and public officials to schedule and participate in video visitation sessions with an inmate – from anywhere with internet access the free Securus app, computer or tablet.
What is a Securus debit account?
Funds placed in the Securus Debit account will become the property of the incarcerated individual and friends & family members will not be able to receive refunds on this account. This product is currently available at limited facilities. Securus offers a number of convenient funding methods to meet your needs.
