Is there an ombudsman for BT?
Is there an ombudsman for BT?
write to them at Ombudsman Services: Communications, PO Box 730, Warrington, WA4 6WU. We’ll try to fix the issue straight away. If we run into problems, we’ll tell you how long it’s going to take and when to expect an update. If you’re unhappy, you can ask to escalate your complaint.
Who is head of BT complaints?
Wayne Long – Executive Complaints – BT Plc | LinkedIn.
How do I claim compensation from BT?
Call 0800 800 154 to make a compensation claim for repair missed appointments & delays. Call 0800 800 152 to make a claim about start of service missed appointments & delays. You’ll need to make your compensation claim within four months of the date your fault was closed. You’ll find your account number on your bill.
Who is the MD of BT?
Philip Jansen (Feb 1, 2019–)
BT Group/CEO
What compensation does BT pay?
BT could be forced to pay out £600 million in compensation after it was accused of overcharging millions of loyal customers. Those affected could soon find themselves with an extra £500 in their pockets, provided that a successful class action case is brought against the telecoms firm.
How long can you go without your broadband before compensation?
You can be compensated for up to 60 days for total loss of service or delayed activation – if you wanted to wait that long – but you are free to terminate your contract and switch to a new provider after 30 days without service.
How do I speak to someone at BT?
This 0800 800 150 number is the same whether you’re calling to inquire about BT broadband, home phone, TV or mobile….Updated BT Contact Number Options.
| BT Team | BT Contact Number | Opening hours |
|---|---|---|
| BT Customer Service | 0800 800 150 | Monday to Friday: 8am-9pm; Saturday & Sunday: 8am-8pm |
Can I complain to BT via email?
BT’s customer service team is on 0800 432 0137. You can also complain via online chat or e-form here – you’ll need your customer account number. However, it may be worthwhile contacting the CEO of BT Group by email. BT Group’s chief executive Philip Jansen can be contacted via [email protected].
How do I complain to BT chairman’s office?
BT complaints contacts
- Call Customer Services on 0800 800 150 or 01793 596 931.
- Email Gavin Patterson (CEO) on [email protected].
- Email Warren Buckly (Head of Customer Services) on [email protected].
- Tweet BT UK.
- Tweet BT Customer Care.
What is BT customer service number?
The Customer Service Phone Number of BT is: 44-20-73565000. BT Group PLC is one of the leading telecommunication services provider, and run its business with the name “BT”.
What is BT phone number?
Contact BT by calling 0844 381 0010. This telephone number is a direct connection through to the BT customer service team for new or existing customers.
What is BT TV?
BT TV is a subscription IPTV service offered by BT; a division of United Kingdom telecommunications company BT Group, and was originally launched as BT Vision in December 2006.
