What are the hotel services?
What are the hotel services?
Typically, the basic hotel services include reception guests, room service, food service, including restaurants in the hotel, and security. Sometimes in the small hotels the duties of security, a cook and a cleaner are performed by the owner himself.
What is Hilton best known for?
Hilton Hotels & Resorts is Hilton’s flagship brand and one of the largest hotel brands in the world. The brand is targeted at both business and leisure travelers with locations in major city centers, near airports, convention centers, and popular vacation destinations around the world.
What are hotel products?
These include:
- In-room dining.
- Concierge service.
- Complimentary gourmet continental breakfast and coffee.
- Fitness center.
- Indoor lap pool.
- Valet parking.
- Bag service.
- Business center (with reservation and additional fee)
What are the services offered by Hilton Hotels?
Customers can relax and have dinner in one of the Hilton Hotel restaurants and also have different options of breakfast to satisfy them. The hotel provides a serviced accommodation and they accommodate for all different types of people. They offer a range of services to meet customers’ needs such as the gym and relaxing spa’s.
Who are the targeted customers of Hilton Hotels?
Under the concept of value chain, it can be assumed that the targeted customers of Hilton Hotels are those who are quality conscious and they are willing to pay extra for the best service. Hilton Hotels uses differentiation strategy to develop a good relationship with customers and this enables it to retain customers more effectively.
What is the strategy of Hilton Hotels?
Hilton Hotels aims to offer the best leisure products and services in the industry. This strategy does not only enable it to charge customers premium price, but it also allows Hilton Hotels to retain and influence the repeated purchase behaviour (Vukmir, 2006).
How does Hilton use social media to engage customers?
Hilton Hotels also utilises other new forms of media to keep a good relationship with customers through social networks like Facebook and YouTube. This enables customers to share experiences about their stay at Hilton Hotels. At the same time, this also allows Hilton Hotels to keep customers informed about recent events and activities.
