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What does a reservation agent do?

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What does a reservation agent do?

Also known as travel clerks or reservationists, reservation agents provide booking and reservation services to customers. These services may include reserving hotel rooms, airline tickets, rental cars, or cruise cabins.

What is cluster reservation agent?

Job description Reporting to the Cluster Reservations Manager, the Cluster Reservations Agent is responsible to handle inquiries through phone, fax or email inquiries pertaining to room reservations with a focus on revenue maximization and quality for the two hotels.

Why do you want to work as a reservation agent?

You have excellent listening skills, are good around computers and reservation systems, and strive to deliver a great customer service every time. You rarely make mistakes, can manage your time well, and thrive in clerical work. Everything considered, it seems like a perfect match to you.

What skill should you have in order to handle a reservation properly?

Below we’ve compiled a list of the most important skills for a reservations agent….15 Essential Reservations Agent Skills For Your Resume And Career

  • Customer Service.
  • Communication.
  • Data Entry.
  • Front Office.
  • Outbound Calls.
  • Telephone Calls.
  • Guest Service.
  • Accurate Information.

How do you handle reservations Enquiry?

SOP – How to handle reservation enquiry

  1. Pick up the call in 3 rings ( current industry standard )
  2. Smile on the phone (guest can hear you smile)
  3. Good Morning this is (Mention your hotel name)how may I help you.

What skills should you have in order to handle a reservation properly?

15 Essential Reservations Agent Skills For Your Resume And Career

  • Customer Service.
  • Communication.
  • Data Entry.
  • Front Office.
  • Outbound Calls.
  • Telephone Calls.
  • Guest Service.
  • Accurate Information.

What is cluster reservation office?

It is a single reservations office serving several geographically connected hotel chains. All the direct calls to each hotel are channeled to the cluster office from where the reservations are made and again redirected to the concerned hotel.

What are types of reservations?

Typical reservation types for standard reservations are: 6:00 PM Hold, Guaranteed by Credit Card, Guaranteed by Company, etc. For tentative reservations, typical reservation types are: Deposit Expected, Confirmation Expected, Group Block, etc.

What are the techniques and etiquette in making reservation?

When Making a Reservation Do…

  • Have all your information ready.
  • Call if there are any changes or modifications.
  • Keep your reservation time, especially for large parties.
  • Make reservations for more people than you really are.
  • Be wishy-washy about the time.
  • Blame the Hostess for the restaurant’s reservation policies.

https://www.youtube.com/watch?v=X7lMp2gV70Y

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