What is a Cisco Unity Connection?

What is a Cisco Unity Connection?

Cisco Unity Connection is a robust unified messaging and voicemail solution that provides users with flexible message access options and IT with management simplicity.

What is Cisco Unified Presence?

Cisco Unified Presence is a Linux-based server platform using the Cisco flavor of Linux, much like Communications Manager server runs on. In fact there’s an application that goes with Cisco Unified Presence and that application does give us an interface to instant messaging.

What is CUC in networking?

Cisco Unified Contact Center Enterprise (Unified CCE) is a solution that delivers intelligent call routing, network-to-desktop Computer Telephony Integration (CTI), and multichannel contact management to contact center agents over an IP network.

What is CUC in VoIP?

Cisco Unity Connection – Cisco.

What does Cisco IM and presence server do?

IM and Presence Service provides personal chat, group chat, and persistent chat capabilities so you can quickly connect with individuals and groups and conduct ongoing conversations.

What is Cisco Unified SIP Proxy?

Cisco Unified SIP Proxy aggregates SIP-based network elements and acts as a stateless routing intermediary between them to reduce call routing combinations. Each element can route its calls or sessions to Cisco Unified SIP Proxy which will properly route the call to the appropriate SIP-based element in the network.

How does Cisco Ucce work?

Cisco UCCE is a contact center solution offered by Cisco for medium to large organisations. It can scale up to 60,000 agents and more. It helps businesses to set up a call center environment and distribute large volumes of customer calls to agents around.

What is Ucce used for?

Cisco Unified Contact Center Enterprise allows you to smoothly integrate inbound and outbound voice applications with Internet applications such as real-time chat, web collaboration, and e-mail.

What is an Unity Connection?

Unity Connection is virtualized, flexible, and easily integrated into diverse network and application environments. Unity Connection is managed (including provisioning, service activation, monitoring, performance analysis and reporting, upgrade and migration management, and license management) by Prime Collaboration.

What is the use of the Cisco Unity Service?

This service enables the sharing of user data between Unity Connection and other servers using Cisco Unity Access Layer (CUAL), a HTTP/SOAP web service. For example, this service can be used by Cisco Business Edition or by Digital Networking with Cisco Unity.

What is Cisco Unity system?

Cisco Unity Connection is highly secure. It is designed for complex distributed global deployments with support for high availability, redundancy, and branch office survivability. It is fully virtualized, and can be run on specification-based hardware.

What is Cisco Unity call handler?

Call Handlers in Cisco Unity Connection is a feature which provides services like IVR where the calls are handled and routed in an efficient manner. Basically Call Handler serves many purposes like answer the call, greet the caller, provide them information with options, routes the call, take messages and much more.