What is a VXML gateway?

What is a VXML gateway?

The VoiceXML gateway, or voice portal, serves as the heart of any VoiceXML-enabling network. Through the portal, VoiceXML applications gain access to the users of telephony devices while providing users with text-to-speech, speech recognition, media resources, and, often, access to the Internet. …

What is CVP in Cisco?

Cisco Unified Customer Voice Portal (CVP) is a solution that provides Internet Protocol (IP) based automated customer self-service and call routing as a standalone interactive-voice-response (IVR) system or integrated with a contact center. The technology accommodates touch-tone input and speech recognition.

What is CVP in ucce?

Cisco Unified Customer Voice Portal (CVP) sets a new standard for extending automated self-service beyond the limits of traditional interactive voice response (IVR) systems and enterprise voice portal platforms.

What is a CVP server?

Cisco® Unified Customer Voice Portal (Unified CVP) is an award-winning product that provides IP-based self- service and call routing. These same voice gateways serve as VoiceXML browsers under the control of Cisco Unified CVP, allowing them to play announcements, collect information, and queue calls.

What is Cisco ICM?

Through a combination of multi-channel contact management, intelligent routing, and network-to-desktop computer telephony integration (CTI), the Cisco ICM Enterprise Edition segments customers, monitors resource availability, and delivers each contact to the most appropriate resource anywhere in the enterprise.

What is the difference between Ucce and UCCX?

What is the difference between UCCE and UCCX? UCCX is the small-size call center platform that supports up to 400 agents. UCCE has more comprehensive features and targets sophisticated operations and large agent numbers.

What is Cisco ACD?

Automatic call distribution (ACD) systems are used to handle incoming calls and forward them to an agent who handles the request. Typically this type of service is used to deliver product support, handle information inquiries from customers or to setup a help desk.

What is Cisco CCE?

Cisco Unified Contact Center Enterprise delivers intelligent contact routing, call treatment, network-to-desktop computer telephony integration (CTI), and multichannel contact management over an IP infrastructure.

What is Cisco call center?

Cisco Unified Contact Center Express software is designed for midsize and large companies. This software provides a combination of multichannel contact management, intelligent routing and network-to-desktop CTI (Computer Telephony Integration) capabilities for call center management.

What is the VXML protocol used for?

The VXML server and clients use the well-known HTTP protocol to exchange VXML documents and pages. Cisco Voice Portal (CVP) delivers intelligent and interactive voice response (IVR) applications that can be accessed over the phone. There are three types of CVP deployments:

How does the iOS VXML gateway work?

The IOS VXML Gateway sends the digits entered by the PSTN user as RTP-NTE events to the ASR server. After the execution of the VXML document, the Gateway sends an HTTP POST request (with a set of parameters) as specified in the tag of the VXML document or page. Steps 6 – 10 occur for each VXML document sent by the server.

How does the VXML gateway communicate with the TTS server?

Cisco IOS® VXML Gateway communicates with the TTS and ASR servers using Media Resource Control protocol (MRCP). There are two versions of MRCP (RFC 4463), namely MRCPv1 (MRCP over RTSP) and MRCPv2 (MRCP over SIP).

How does the bootstrap VXML application work?

The bootstrap VXML application tells the CVP that it is a new call and CVP then sends the same label (5417641401+44) back to ICM. Once ICM sees its own generated label, this actually completes the loop and ICM at this point knows that there is a VXML Gateway ready to accept the instructions.