What is Serco call Centre?
What is Serco call Centre?
Serco manages multi-channel contact centres that provide accessible and responsive access to essential government services. Bespoke contact centre solutions are fully integrated with existing platforms, reducing costs and streamlining service outcomes.
What does Serco do in Australia?
Serco Group Pty Limited provides facility management services, health management services, fleet and marine services, immigration and justice and correction services and the provision and support of vessels under contract with the Commonwealth of Australia.
What does a customer contact officer do?
Tasks and duties Manage appointments, enquiries or complaints from customers or clients. Accurately and efficiently address any issues or disputes with customers. Complete administrative duties such as data entry, order processing and follow up calls.
Who are Serco Australia?
Serco is a FTSE 250 company managing over 500 contracts worldwide. Employing over 60,000 people, we operate internationally across four geographies: UK & Europe, North America, Asia Pacific and the Middle East and across five sectors: Defence, Justice & Immigration, Transport, Health and Citizen Services.
Why am I suitable for a customer service role?
“Because I have what it takes to fill the requirements of this job – solve customer problems using my excellent customer service skills.” “Because I have the experience and expertise in the area of customer support that is required in this position.”
What prisons do Serco run?
Full Prison Management
- HMP Ashfield. HMP Ashfield is a category C adult male facility near Bristol that holds 400 convicted prisoners serving sentences for sexual offences.
- HMP Doncaster.
- HMP Kilmarnock.
What countries does Serco operate in?
Serco operates in four regions: the UK and Europe, USA, Middle East, and “Asia Pacific” (mainly Australia and New Zealand). Europe is by far the largest, with around 45% of total revenue (£1.34bn) in 2017. And the large majority of that is in the UK – 40% of the total.
Why Serco for government contact centres?
Serco has extensive experience in operating multi-channel contact centres within complex, high security environments, enabling citizens to interact with government services seamlessly, in many different ways. Through our technology platforms, we quickly and efficiently transform legacy contact centre systems into digitally-enabled centres.
Why did Serco fire a Melbourne call centre staff without pay?
Multinational outsourcing giant Serco gave staff at a Melbourne call centre just 24 hours’ notice before standing them down without pay indefinitely because of a Covid-19 outbreak, after they had spent months helping Australia’s surging numbers of unemployed.
Where is Serco Asia Pacific located in Melbourne?
Serco Asia Pacific (Melbourne) Level 14. 535 Bourke Street. Melbourne. Victoria 3000. t. +61 (0)3 8625 8888. e. [email protected].
Should the NDIS contact centre be outsourced to Serco?
Labor’s social services spokeswoman, Jenny Macklin, said outsourcing NDIS contact centres to Serco was a ‘worrying development’ and ‘people with disability and their families want a people-centred NDIS, not a commercial call centre’. Photograph: James Ross/AAP
https://www.youtube.com/watch?v=hA5yFr6BQX0
