What is the 10 10 rule in customer service?
What is the 10 10 rule in customer service?
Respond to important email messages within 10 minutes after you have received them. When you need to be away from your desk, return all of your phone calls within 10 minutes of returning. Smile at 10 co-workers each day.
What is the 5 15 rule?
The tool is called a “5-15” and works like this: Each week, everyone on a team spends 15 minutes writing feedback in a templated report sent to the team’s manager. The manager takes five minutes to read and respond to each report, and 15 minutes to collate their own feedback for their manager.
What is the 5 10 rule of customer service?
The 10 and 5 rule is a simple guideline that is widely used in the hospitality industry. The rule dictates that when a staff member is 10 feet from a guest, the staff smiles and makes direct eye contact, and when they are within five feet, the staff verbally greets the guest.
What is the 10 4 rule for friendliness?
Here it is. The 10-4 Rule: Any time we’re within 10 feet of someone we make solid eye contact and smile, and when we’re within 4 feet, we greet them verbally. When anyone comes within 10 feet of us, we make eye contact and smile; at 4 feet, we verbally greet them.
What is a platinum rule?
The Platinum Rule was popularized in Dr. Tony Alessandra’s book of the same name. The Platinum Rule goes this way: “Treat others the way they want to be treated.” So, make the Platinum Rule your thought: Treat others the way they want to be treated.
What is the 10 ft rule?
The rule refers to the distance extending ten feet in every direction from any power line. It’s the distance you should observe when your working outdoors with equipment or machinery, such as a crane, forklift, backhoe, dumptruck, TV antenna, drilling rig or block loader.
What is the most important part of guest interaction?
Empathy is the ability to sense and understand the emotions of others. It’s essentially putting yourself in the emotional shoes of the customer. Many will argue that empathy is the most important customer service skill out there.
What is the 10 and 5 rule for greeting guests?
Simply explained, the 10 and 5 Rule suggests that anytime a guest is within ten feet of a staff member, the staff member should make eye contact and warmly smile to acknowledge the oncoming guests. When a staff member is approximately five feet from a guest, a sincere greeting or friendly gesture…
What is the 10 and 5 staff rule?
Understanding the 10 and 5 Staff Rule. Simply explained, the 10 and 5 Rule suggests that anytime a guest is within ten feet of a staff member, the staff member should make eye contact and warmly smile to acknowledge the oncoming guests.
What is the 10 and 5 rule in Hospitality Management?
Simply explained, the 10 and 5 Rule suggests that anytime a guest is within ten feet of a staff member, the staff member should make eye contact and warmly smile to acknowledge the oncoming guests.
How far should a guest be from a team member?
When a guest comes within ten feet (10) of a team member (s), the team member (s) should cease their conversation to acknowledge the approaching guest. At approximately five (5) feet our team members should acknowledge the guest (s) with a nod or greeting, whenever appropriate.
