Do I have to pay return shipping on eBay item not as described?
Do I have to pay return shipping on eBay item not as described?
Who pays for return shipping? The seller pays for return shipping if they offer a free returns policy or if the item was damaged, faulty, or doesn’t match the listing description.
Do you have to refund postage on eBay?
If the buyer is returning an item because it’s damaged, faulty, or didn’t match your listing description, the eBay Money Back Guarantee allows them to return it for free. That means that you’ll need to accept the return and cover the cost of return postage, even if you don’t normally offer returns.
Do I have to pay return postage for item not as described?
Who pays for return postage? The seller pays for return postage if the item was damaged, faulty, or doesn’t match the listing description, or if they offer a free returns policy.
Who pays for shipping on eBay?
seller
When the item sells, the seller collects a shipping fee from the buyer. The seller selects the appropriate shipping method, prints the appropriate shipping label, and pays the appropriate postage from his/her PayPal account. PayPal is a service available through the PayPal website (www.paypal.com).
Do I have to refund postage?
It depends on timing of the return request, Consumer law allows buyer to cancel within 14 days of receipt of the goods, for a change of mind the seller has to refund the full cost the buyer paid including any outgoing postage, the buyer is responsible for return postage cost.
Do I have to pay postage to return faulty goods?
You can cancel and return an online order within 14 days of receipt for any reason. For faulty items, you get 30 days to return the item for a full refund. After 30 days the retailer can offer you a repair or replacement. You aren’t responsible for postage when returning faulty items.
How do I report something not as described on eBay?
there is no option to file a claim (not as described )
- The seller will not have profit if you return this item.
- Since the item received is different than what was advertised, the seller must pay for return shipping and refund the full product value plus any shipping you paid.
Do sellers have to pay for return postage?
The seller should pay for return postage or refund the additional cost of return when they perform the refund on the goods. Most buyers don’t trust sellers to do this so you’ll probably hit an A2Z unless you provide a prepaid returns label or offer to collect.
Do I have to pay postage to return goods bought online?
You must cover the delivery cost for returning unwanted goods, unless the retailer says it will pay for returns. Some retailers offer free returns labels, so you don’t have to pay to return. We recommend you get proof of postage, just in case the retailer later disputes you’ve returned your goods.
Do I have to pay for return shipping on eBay?
Right from the ebay returns policy and quoted from ebay rep. Sellers are required to pay for return shipping if the buyer is returning the item based on it not being as described in the listing. Simple, any judge would rule in favor of the buyer. If it is on the written policy page, have to comply.
What happens if someone refuses to return an item on eBay?
Generally, the buyer is responsible for accepting the item when it arrives. If the buyer refuses delivery, their claim is not eligible for the eBay Money Back Guarantee. The buyer can provide, via written proof from the carrier, that they refused the package because it arrived empty or was damaged in shipping
How do I send an item back to the seller?
There are several ways you can send an item back to the seller. Who pays the cost of return shipping depends on the seller’s return policy and the reason for the return. When the seller accepts your return request, you’ll either receive a return shipping label from eBay or the seller, or you’ll be asked to purchase a label directly from a carrier.
What is the eBay returns policy for small businesses?
Business sellers have to make customers aware of their right to cancel and give buyers a minimum of 14 days to request a return. Find out about setting up your eBay returns policy here . Your returns policy needs to have clear instructions on how to return an item, and any exceptions such as international sales.
