What is Priority Services EDF?
What is Priority Services EDF?
The Priority Services Register (PSR) is free to join. It helps energy companies* like us to look after customers who have extra communication, access or safety needs. It helps us tailor our services to support households who may need extra help.
Why am I on the Priority Services Register?
In the past eligibility was dependent on factors like age and disability; today the Priority Services Register scheme is open to those in need for other reasons. You have a disability or are chronically sick. You have a long-term medical condition.
Who is eligible for priority service register?
You are disabled. You are chronically ill or have a long-term medical condition. You have hearing or visual impairment or other communication needs. You have children under the age of five living with you.
What is the priority services register?
The Priority Services Register is a free support service to help people in vulnerable situations. Energy suppliers and network operators offer it. Each keeps their own register. You need to contact your energy supplier or network operator to get on it.
Can I email EDF Energy?
EDF’s customer service team is on 0333 200 5100. Alternatively, you can email [email protected] or write to FREEPOST: EDF Energy – Plymouth.
How do I contact EDF by phone?
Useful phone numbers for small businesses
| Business customer services Mon – Fri 8am – 6pm | 0333 200 5103(1) |
|---|---|
| Business meter reading 24hr | 0333 200 5108(1) |
| Calling from abroad – all enquiries Mon – Fri 8am – 6pm | +44 203 995 2452(1) |
| Customer services for home customers Mon-Fri 8am to 6pm and Saturday 8am to 2pm | 0333 200 5100(1) |
What is priority service?
Priority services means access services (including case management, transportation, outreach, and information and assistance), in-home services, and legal assistance services.
How many people are on the Priority Services Register?
Around 3.6 million electricity and 3 million gas customers (13% of customers for both fuels) are signed up to suppliers’ Priority Services Register(2).
Can disabled get help with fuel bills?
People who receive disability benefit may be entitled to a free annual gas safety check to make sure gas appliances are working correctly and efficiently. Contact your gas supplier who will be able to tell you if you could get a check-up for free. Some suppliers offer extra support through a Priority Services Register.
How do I speak to someone at EDF?
Speak to an advisor by calling 0808 156 6666(2) from a landline or 0300 330 0519(2) from a mobile.
How can I call EDF for free?
Visit edfenergy.com and click on ‘Contact us’ to fill in our online contact form. Lines are open Monday to Friday 8am to 8pm, and Saturdays 8am to 2pm. For prepayment general enquiries, please call us free on 0800 015 1733. For general enquires, please call us free on 0800 096 9000.
Is it free to call EDF?
If there’s an electrical emergency call 105 from your mobile or landline and the telephone service will automatically direct you to the network distributor’s emergency number for your area. Calls to this service are free of charge.
What are EDF Energy’s priority services?
As part of its commitment to ensuring the fair treatment of all its customers, EDF Energy offers a range of Priority Services, designed to provide customers with any help and support they need regarding their energy supply. So what are these Priority Services, and how can EDF customers access them?
What is the ededf priority services Register?
EDF Priority Services Register – Helpful Information. As part of its commitment to ensuring the fair treatment of all its customers, EDF Energy offers a range of Priority Services, designed to provide customers with any help and support they need regarding their energy supply.
Where is ededf energy registered?
EDF Energy is a trading name used by EDF Energy Customers plc. Reg. No. 02228297 whose Registered Office is at 40 Grosvenor Place, London SW1X 7EN, incorporated in England and Wales. The responsibility for performance of the supply obligations for all EDF Energy supply contracts rests with EDF Energy Customers plc.
Who is EDF Energy na?
We are part of the EDF Group, one of the world’s largest power companies and a global leader in low-carbon energy. EDF Energy NA is uniquely positioned to deliver solutions to customers across the entire energy value chain.
