Train your employees to be available and interruptible. Retail is becoming a job of tasks instead of a job of interacting with shoppers.
Train your managers to be the best salespeople on the floor.
Train your managers on how to coach their associates. Employees are being elevated to managerial positions not based on merit but more likely on how long they’ve lasted at
Retail training must be based on making a human connection. You have to bring employee skills up slowly.
When asking customers questions,ask one,not 20. We used to say the most important customer service skill for sales associates was the ability to ask questions,but that
Know how to think like your customer. A lot of bad sales advice essentially says,”Don’t start selling until they say no.” But that’s thinking like a salesperson,not
Love the merchandise you hate. There are many products you yourself may not care for.
Use your customer’s name. There’s a reason the Ritz Carlton requires employees to use a guest’s name three times in a conversation,not two and not four.
Modify your body language to an angle. Facing a shopper by standing directly in front of them can feel intimidating to them.
Get rid of retail checkout counters. Your cash wrap counters often allow employees to hide. That’s bad.
The market price per share of stock—usually termed simply “share price”— is the dollar amount that investors are willing to pay for one share of a company’s stock. It has no specific relation to the value of the company’s assets, such as book value per share does, which is based on the information from a company’s balance sheet.
What is retail sales index?
Retail Sales Index. The Retail Sales Index (RSI) is produced by the Economic Division of the Department of Statistics and is a key economic indicator used to assess the current performance of sales activity in the retail sector. The RSI measures goods sold by retailers based on a sampling of retail stores.
