Is it illegal to refuse a refund in Australia?
Is it illegal to refuse a refund in Australia?
Generally, a store does not have to give a refund or replacement if a customer simply changes their mind about a product. Under the Australian Consumer Law, the customer is only entitled to a refund or replacement for a major problem with a product covered by consumer guarantees.
What are your consumer rights in Australia?
The Australian Consumer Law sets out consumer rights that are called consumer guarantees. These include your rights to a repair, replacement or refund as well as compensation for damages and loss and being able to cancel a faulty service.
What rights do customers have under the Consumer Bill of Rights?
Consumers are protected by the Consumer Bill of Rights. The bill states that consumers have the right to be informed, the right to choose, the right to safety, the right to be heard, the right to have problems corrected, the right to consumer education, and the right to service.
What are the rights under consumer protection act?
Rights of consumers: Six consumer rights have been defined in the Bill, including the right to: (i) be protected against marketing of goods and services which are hazardous to life and property; (ii) be informed of the quality, quantity, potency, purity, standard and price of goods or services; (iii) be assured of …
What is the Fair Trading Act Australia?
The Competition and Consumer Act 2010 (the Act) is a national law that regulates fair trading in Australia and governs how all businesses in Australia must deal with their customers, competitors and suppliers. The Act promotes fair trading between competitors while also ensuring that consumers are treated fairly.
What can you do if a company doesn’t refund you?
How to complain to a company if you didn’t get what you paid for
- Complain to the retailer.
- Reject the item and get a refund.
- Ask for a replacement.
- Write a complaint letter.
- Go to the ombudsman.
