What is a service CI?
What is a service CI?
The Service CI type is an example of a virtual CI. In this context, a service can be provided from one business or organization within a business to another. Service CIs can include customer support, employee provisioning, web farms, storage, and so on.
Which of the following is an example of a configuration item CI?
Examples of Configuration Items include software and applications, locations and offices, employees and customers, documentation, hardware and companies, and even your incidents, changes and customers.
What are the configuration item categories?
Configuration item types
- Hardware/Devices.
- Software/Applications.
- Communications/Networks.
- System.
- Location.
- Facility.
- Database.
- Service.
What is configuration item in ITSM?
A configuration item (CI) is an IT asset or a combination of IT assets that may depend on and/or have relationships with other IT processes. A CI will have attributes which may be hierarchical and relationships that will be assigned by the configuration manager in the CM database.
How do you identify a configuration item?
Configuration items can include hardware, equipment, and tangible assets as well as software and documentation. Documentation can include requirements specifications and interface documents. Other documents that serve to identify the configuration of the product or service, such as test results, may also be included.
What is configuration item CI ServiceNow?
CI stands for Configuration Item. CIs can be used to tie tickets to the services they pertain to. Incidents and RITMs/Tasks have fields that allow you to choose the affected CI.
Which of the following is a configuration item?
Which of the following is a configuration item? Explanation: A configuration item is an approved and accepted deliverable, changes have to be made through formal procedure. 8.
What are CI attributes?
Every CI type has attributes which define it, such as name, description, and default value. The CITs grouped under other CITs in the CI Type tree inherit attributes from the higher-level CITs. When you define a new CI type, you first select a Base Configuration Item Type from a list of existing CITs.
What is configuration item CI Servicenow?
What is CI type?
A CI type is a category used to classify Configuration Items (CIs). The CI type identifies the required attributes and relationships that comprise a configuration record. Common CI Types include: hardware, software, documents, and users.
What is CI in ITIL?
A Configuration Item (CI) is an ITIL term used for a component in the infrastructure or item associated with the infrastructure of a company. CIs are controlled by the Configuration Management application.
What is impacted CI?
Affected: The service or CI that the change/incident/project/problem is happening within. Easy example: We pull a network router out of the wall. The Affected CI is the router, the Client Service is Network Services. Impacted: Services, CI’s that the change will impact.
What is a Configuration Item (CI)?
A configuration item (CI) is a physical, logical, or conceptual entity that is part of your IT environment and has configurable attributes. Some CI types are virtual, while others are physical and include hardware and software. The Service CI type is an example of a virtual CI.
What is the difference between cis and service assets?
In this context, it is very important to remember that all CIs are service assets, but all service assets are not configuration items (CIs). For Example, service assets like a Printer, Workstations are CIs, but service assets like ink toners, or knowledge in mind of people are not CIs.
What is a service CI type?
The Service CI type is an example of a virtual CI. In this context, a service can be provided from one business or organization within a business to another. Service CIs can include customer support, employee provisioning, web farms, storage, and so on.
What is a configuration item in Siam?
Perhaps most broadly, SIAM says a configuration item includes anything used to deliver or support the services. Based on these definitions, you might realize that there is no discernible difference between CIs and assets.
