What is the role of customer service or technical support representative?

What is the role of customer service or technical support representative?

Technical support representatives help customers resolve technical problems associated with a product or service. They usually communicate with clients via phone calls, emails, web chat or face-to-face interaction to provide step-by-step solutions effective in resolving hardware or software problems.

What is the role of technical customer service?

Technical support representatives help customers troubleshoot issues with a piece of equipment. Tech support is also responsible for installing equipment, maintaining records of customer interactions and collaborating with others to improve the company’s system requirements.

What is TSR job description?

A Technical Support Representative is a person who provides answers to questions from customers regarding use and trouble-shooting of equipment, usually over the phone.

What is CSR and TSR in call center?

A call center agent is a person who handles incoming or outgoing customer calls for an organization. Other names for a call center agent include customer service representative (CSR), contact center agent, telephone sales or service representative (TSR), attendant, associate, operator, account executive or team member.

What skills are required for technical support?

Technical and Analytical

• Ability to Learn New Software and Hardware.
• Active Listening.
• Adaptability.
• Analysis of Technical Issues.
• Application Support.
• Assessing Customer Support Needs.
• Attention to Detail.
• Case Notes.

What is technical customer service experience?

Technical Support refers to assistance that is provided to customers who require help with technical products such as hardware and software. On the other hand, Customer Service is a set of practices that seek to guarantee that every single interaction between a customer and a business is pleasant to the customer.

What’s the difference between CSR and TSR?

The major difference between the two is the type of customer service provided. CSR pertains to agents who usually provide support and assistance to customers in correct use and optimizing a product. TSR on the other hand refers to agents that provides technical support to products or services.

Why should we hire you in BPO?

Q4) Why should we hire you? You are being given the chance to show them you are a good match for the job. Think of two or three key qualities you have to offer that match those the employer is seeking. In this case, your energy, personality and people skills are especially relevant.

What is the difference between CSR and BPO?

Summary. Call Center is mainly focused on resolving customer’s queries, it is a subset of a BPO company and usually involves only phone work. BPO on the other hand, includes Call Center in its services and other outsourced back-office tasks.

What is BPO in call center?

BPO means Business Process Outsourcing and what the industry does is to provide support for other companies. During the earlier years of BPO, most clients are outsourcing customer service support, which usually comes through calls. Thus, “call centers” were born.

What are the examples of Technical Support?

Typical duties of a Technical Support officer include configuring computer systems, diagnosing software problems, providing assistance in person or by phone or email, troubleshooting network problems, and testing new technologies.

What is the work of Technical Support in BPO?

You will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs. Technical Support Engineer responsibilities include resolving network issues, configuring operating systems and using remote desktop connections to provide immediate support.

What is the job description of a technical support representative?

Technical Support Representative – Job Description. Under general supervision, in a 24/7 in-bound call center environment, Technical Support Representatives will provide technical and network problem resolution to end-users (customers) by performing a question diagnosis while guiding users through step-by-step solutions.

What is the job description of a customer service representative?

Customer service representatives help customers with complaints and questions, give customers information about products and services, take orders, and process returns. By helping customers understand the product and answering questions about their reservations, they are sometimes seen as having a role in sales.

How much does a tech support Rep make?

Tech support representatives earn a median salary of about $37,000. At many organizations hiring for tech support roles, serving as a tech support rep acts as a springboard to higher positions as technical prowess and thorough knowledge of the company’s products increases. Work Environment and Flexibility

What are the duties and responsibilities of a sales representative?

Duties and Tasks/Essential Functions: Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet; Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services;