What are the 8 de-escalation techniques?
What are the 8 de-escalation techniques? The Big Eight Listen. Listening allows an irate person to “flood,” which is a means of purging angry energy. Acknowledge. Relaying that you understand what a person is meaning or feeling helps by validating their emotions. Agree. Apologize. Clarification. Choices and Consequences. Sequence Questions. Suggestibility. How do you de […]